Immediate policy updates for Trafalgar & Costsaver travellers
In recognition of the current trading conditions, industry leader Trafalgar and its sister brand Costsaver have announced immediate changes to cancellation terms to provide additional support for agent partners.
For clients with existing bookings departing on or after April 1st, the updated cancellation policy will give clients more time to make decisions about their future travel plans without worrying about increasing penalties.
Effective immediately and until further notice for 2020, on Trafalgar & Costsaver trips departing April 1st or later, the cancellation penalty will be waivered until just 30 days prior to departure, should guests wish to change their dates or travel to a different destination with Trafalgar or Costsaver. This applies to land bookings only and does not apply to European trips that include Oberammergau. Please note, airlines may impose different change policies.
“With the constant changes and travel updates, we want to provide a way for our valued agent partners to alleviate their client’s booking concerns” states Jason Wolff, Managing Director of Trafalgar & Costsaver Australia. “We know our agent partners are working harder than ever and have guests that still want to travel, but also need additional comfort and flexibility to secure their trip. As the category leaders, we’re proud to be able to do this and offer the reassurance our guests and agent partners need right now” Wolff said.
Trafalgar is the world’s leading and most awarded travel brand, spanning all seven continents of the globe. From the iconic to the unexpected, we craft unique Trafalgar Highlights that connect guests to the real depth of the places we go, without them needing to worry about a thing. It’s 74 years of destination expertise and feedback from over five million happy guests that fuels our innovation to continually deliver Simply the Best holidays.
Renowned for its ‘Essentials by Us, Tailored by You’ approach, Costsaver provides travellers with the fundamental elements such as quality three and four-star accommodation, comfortable transportation and the services of an expert Travel Director, alongside the building blocks to create their own perfect holiday, their way.
Source = Trafalgar – Costsaver