Personal Concierge service to the rescue of stranded passengers in Greece

Halina Kubica

Australian tour operator Personal Concierge service to the rescue of stranded passengers in Greece

While more than 180,000 people still remain stranded on Greece’s popular tourist island destinations as a result of ferry crew going on strike earlier this week, Australian tour operator Greece and Mediterranean Travel Centre says its passengers travel arrangements have been proficiently handled.

The company offers a unique personal concierge service for all its guests that is based in Athens and operates 24 hours a day, seven days a week.

“Our Athens office has been in contact with guests who have been affected by the unexpected ferry cancellations and are servicing their requirements accordingly”, said Greece and Mediterranean Travel Centre managing director, Halina Kubica.

Over the last couple of days, Greece and Mediterranean Travel Centre’s personal concierge has been on hand to provide guests with updates on the ferry situation, rearrange programs accordingly, extend accommodation bookings and even issue letters to passengers to make claims with their insurance companies upon their return home.

“When booking with a specialised tour operator like Greece and Mediterranean Travel Centre, passengers can rest assured they will have a point of contact to reach during their travels should unforseen circumstances arise, unlike many online booking portals”, said Kubica.

“After operating for over 15 years, our expert team on the ground are used to dealing with a range of situations, but our priority will always be to ensure our guests are taken care of and their holiday experience with us is a memorable one”, Kubica added.

The company says its personal concierge service is also available to help its guests get into popular tourist spots without queuing for hours; gives them insider access to the regions’ best kept secrets and provides them with up-to-date knowledge on events, tours and performances happening during their stay. They can even call on them to assist with overcoming a language barrier or organising a special celebration.

“There’s no request too big or too small. Excellence in service is the cornerstone of our business and we’ve listened to our guests requests, giving them access to a dedicated five-star service regardless of the hotel category they book with us”, said Kubica.

Record arrivals are expected in Greece this year, with tourism being the country’s key source of revenue.

About Greece and Mediterranean Travel Centre

Greece and Mediterranean Centre is an Australian owned and operated destination specialist. The company offers a comprehensive set of services including transport, tours, cruises and accommodation for Greece and the Mediterranean region. Established for over 15 years by Halina Kubica, the company maintains a hands-on boutique touch. More at www.greecemedtravel.com.au

 

Source = Greece and Mediterranean Travel Centre



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